Making Fast Food Faster

By now you’ve likely heard about the controversy surrounding Chipotle and their rounding policies – in an effort to save time, the burrito chain has stopped dealing in pennies at many locations. Initially, totals were rounded to the nearest nickel, regardless of whether that meant rounding up or down. However, this policy was not publicized, so customers began to notice that their receipts weren’t quite adding up with no explanation for the discrepancy. In the wake of the scandal, Chipotle has revised their policies; they’ll now be rounding down to the nearest nickel but never rounding up. In addition, receipts now include a line that clearly indicates the amount deducted […]

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