Customer Support Services

Getting the most out of your workforce strategy starts with selecting the best applications and hardware. But a comprehensive service plan will make the difference between a minimum return and maximum performance. That’s where MM Hayes’ Customer Support services come into play.

MM Hayes customers don’t just buy technology. They invest in a complete solution, and service is a major component of that solution. Excellent service improves the return on your investment and reduces the total cost of ownership throughout the product lifecycle.

Help Desk
When you call our Help Desk, trained professionals will make your problem their priority. Our secure remote access technology links to customer servers through your web browser. This allows us to see exactly where you need help. Our Help Desk technicians can easily explain how you can better use your system to get the results you are looking for. Reach the help desk by calling 518.459.5545

On-Site Support
Occasionally problems cannot be resolved effectively over the phone, even with the most highly qualified Help Desk personnel. In those rare cases, our professional support staff will offer technical support on site. Our highly trained technicians will travel to your location to quickly assess the situation. MM Hayes on-site support staff will develop a comprehensive solution designed to get you up and running as soon as possible, while identifying the source of the problem to make sure it does not happen again.